Privacy policy
New Address, Lda, whose registered office is at Rua João Penha, 10 and whose VAT number is 508278163, is the owner of the domain http://www.newaddresslisbon.com, where its WEBSITE is hosted.
New Address, Lda IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND WEBSITE USERS. TO THIS END, IT HAS DEVELOPED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN.
THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, AND WE ADVISE YOU TO READ IT TO UNDERSTAND THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.
Our privacy policy complies with the applicable Portuguese legislation, namely Law No. 58/2019 of 8 August on the protection of personal data, other applicable national laws and the General Data Protection Regulation (GDPR) 2016/679 of 27 April. Data protection legislation is subject to revision, and we recommend that users regularly consult our privacy statement. For reference, you can consult the website http://www.cnpd.pt. This website complies with national and Community legislation. The Portuguese courts shall have exclusive jurisdiction over any dispute arising from the use of this website.
1. WHAT DOES THIS POLICY COVER?
1.1. This privacy policy explains how we collect and process the personal data required to provide the services available on the WEBSITE.
1.2 These services include, for example, subscribing to newsletters, contacting us and sending us your application.
1.3. The aim is to provide these services smoothly and efficiently, describing the practices adopted to this end.
2. WHAT IS PERSONAL DATA?
2.1. Personal data means any information relating to an individual which identifies or can identify that individual, whatever the nature and medium of the information, including sound and images.
2.2. Examples of the personal data we collect include surname, first name, e-mail address and telephone or mobile number.
2.3. An identifiable person is one who can be identified directly or indirectly, in particular by reference to an identification number or other factors specific to his physical, physiological, mental, economic, cultural or social identity.
3. HOW DO WE USE YOUR PERSONAL DATA?
3.1 New Address, Lda will use the personal data you provide for the following purposes:
(a) Analyse and respond to your messages, customer support requests and requests for information; ;
(b) Analyse and process your application for a position at New Address, Lda ;
(c) To send you newsletters or other publications that you have requested and/or that may be of interest to you; ;
(d) For website management operations ;
(e) Keep a record of your contact details; ;
(f) For commercial purposes such as data analysis, audits ;
(g) For fraud prevention and information systems security ;
(h) To adapt, improve and modify services, including identifying usage trends or determining the effectiveness of promotional campaigns.
3.2 These personal data processing operations are essential for your satisfaction and for the business of New Address, Lda, and are carried out in accordance with applicable legislation and best practices.
3.3. Your personal data will not be re-used for purposes other than those previously identified or unrelated to the purposes for which they were originally collected.
4. WHAT ARE THE LEGAL GROUNDS FOR PROCESSING THE PERSONAL DATA WE COLLECT?
4.1. The personal data processed by New Address, Lda have specific legal bases depending on the purposes for which they are intended.
4.2. The following table sets out the fundamental principles corresponding to the objectives identified above:
| PURPOSE | BASE | COLLECTED DATA |
| To analyse and respond to your messages, customer support requests and questions. | Consent for this purpose. | Name, telephone number, e-mail address. |
| To be able to send you newsletters or other publications that you have requested and/or that may be of interest to you. | Consent for this specific purpose. | E-mail address. |
| For website management operations. | Consent for this specific purpose (cookies); legitimate interests pursued by New Address, Lda. | Cookies, IP address |
| For commercial purposes, such as data analysis or audits. | Consent for this specific purpose (cookies); legitimate interests pursued by New Address, Lda. | Cookies, IP address |
| For fraud prevention and information systems security. | Legitimate interests pursued by New Address, Lda. | IP address |
| To adapt, improve and modify services, in particular by identifying user trends, or to determine the effectiveness of promotional campaigns. | Consent for this specific purpose (cookies); legitimate interests pursued by New Address, Lda. | Cookies, IP address |
5. HOW DO WE COLLECT YOUR PERSONAL DATA?
5.1. We collect your personal data via the forms available on the WEBSITE, as well as via the WEBSITE itself and the communication it establishes with your device, and the electronic messages you send us.
5.2. Your personal data is collected from your device in the following way:
(a) Via your contact request; ;
(b) By submitting an application ;
(c) By subscribing to the newsletter ;
(d) Via your browser ;
(e) Through cookies ;
(f) Through your IP address.
5.3. New Address, Lda undertakes to process your data in accordance with the law and in a legitimate manner.
5.4. New Address, Lda will not sell, rent or share your personal data with third parties, except in the cases clearly identified in this privacy policy (see point 9 to understand how).
5.5. The services of New Address, Lda are not intended for minors and the personal data of minors will not be intentionally processed.
6. WHAT ARE COOKIES?
6.1. Cookies are small data files that help to identify your browser and can store information such as user settings and preferences.
6.2. New Address, Lda will store cookies on your device in order to personalise and make navigation as easy as possible, as well as for troubleshooting, statistics, quality assurance and system security monitoring.
6.3. With the exception of the cookies specifically required for the operation of the website, the storage of other cookies will always depend on the user's acceptance and consent, which can be withdrawn at any time using specific browser tools.
6.4. To find out more about the cookies we use, please consult our cookies policy.
7. HOW DO WE PROTECT YOUR PERSONAL DATA?
7.1. Your personal data is secured through the adoption of various technical and organisational security measures which ensure that only those employees who need to access the data do so in accordance with the established rules.
7.2. In order to protect your personal data, we only use data centre providers who offer adequate and documented security measures, including the guarantee that your personal data is stored on servers maintained in controlled environments with limited access.
7.3. Personal data is stored on secure servers located at PORTUGAL TELECOM DATA CENTER, S.A, tax identification number 510.030.785, whose registered office is at Rua Data Center 6200-065 Covilhã, which provides us with appropriate security guarantees to protect personal data against unauthorised disclosure, loss, misuse, alteration, unauthorised access or any other form of unlawful processing.
7.4. Similarly, when you browse the WEBSITE, we protect your data using encryption, such as HTTPS (Hyper Text Transfer Protocol Secure), which is an Internet protocol designed to establish communication between devices and servers worldwide. HTTPS is an evolution of its predecessor, HTTP, the difference being that HTTPS encrypts communication between devices.
7.5. Although we take the precautions and measures that we deem appropriate to protect the personal data that you provide and that we collect, it should be noted that no security system is infallible.
8. HOW TO EXERCISE YOUR RIGHTS :
8.1. Before explaining how you can exercise your rights, it is important to know what those rights are. Legislation grants you the right to request the exercise of the following rights:
(a) Access: the right to obtain confirmation that your personal data is being processed and, where appropriate, the right to access your personal data; ;
(b) Rectification: the right to obtain rectification of inaccurate personal data concerning you and the right to have incomplete personal data completed; ;
(c) Erasure: the right to have your personal data erased where one of the reasons listed in the legislation applies; ;
(d) Limitation of processing: the right to obtain the limitation of processing if one of the situations listed in the legislation applies; ;
(e) Objection: the right to object at any time to the processing of your personal data; ;
(f) Portability: the right to receive your personal data in a structured, commonly used and machine-readable format.
8.2. You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at the following address http://www.cnpd.pt).
8.3. To exercise the above rights, please contact New Address, Lda at the following e-mail address: carole.newaddress@gmail.com.
8.4. If you request the deletion of all or part of your personal data, some of the requested services may no longer be provided to you, and New Address, Lda will only retain the personal data necessary to fulfil the legal obligations to which it is subject.
9. WHEN DO WE DISCLOSE DATA TO THIRD PARTIES?
9.1. New Address, Lda may use third parties to provide certain services, such as maintenance, technical support, marketing, billing or payment management, and these third parties may have access to certain personal data, namely the data necessary for the purposes set out in the contract.
9.2 New Address, Lda ensures that the entities that have access to the data are credible and offer high guarantees of protection. They will not receive data beyond what is necessary to provide the contracted service, while New Address, Lda remains responsible for the personal data provided.
9.3. New Address, Lda may also disclose data to third parties in the context of enquiries, investigations, judicial and/or administrative proceedings or similar proceedings, provided that it is duly required to do so by a court order.
10. THIRD-PARTY WEBSITES.
10.1. The WEBSITE may contain links to other websites that may collect and process your personal data. The data processing on these websites is the sole responsibility of the owners of these websites, and New Address, Lda assumes no responsibility for their policies and/or practices.
10.2. These third parties include Facebook, Instagram, YouTube, WhatsApp and LinkedIn, which can be accessed via the buttons on the WEBSITE.
11. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.
11.1. In the event of data transfers to third countries outside the European Union, New Address, Lda will comply with legal requirements, in particular as regards the adequacy of the country of destination for the protection of personal data and the requirements applicable to such transfers. Personal data will not be transferred to jurisdictions that do not offer adequate security and protection safeguards.
12. MINORS.
12.1. The WEBSITE is not intended for persons under the age of 18, and we ask minors not to provide us with personal data via the WEBSITE, the application, social networks and social media, or e-mails.
13. SENSITIVE PERSONAL DATA.
13.1. New Address, Lda asks you not to send or disclose sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, data concerning health or data concerning a person's sex life or sexual orientation.
13.2 If you nevertheless send or disclose this type of personal data, it will be deleted immediately.
14. CHANGES TO THE PRIVACY POLICY.
14.1 New Address, Lda reserves the right to adjust or modify this privacy policy at any time, and such modifications will be announced.
15. OUR CONTACT DETAILS.
15.1 If you have any questions or concerns about this privacy policy, please contact us in writing at carole.newaddress@gmail.com.